The submission of claims becomes easier with the new e-Claim platform.


Immediate compensation (within 3 days), directly to the bank account of the insured.

We continue to make the submission of claims as simple as possible, ensuring that our customers have the proper support and tools to quickly submit a claim from wherever they are.

Our innovative and easy-to-use online platform makes the submission process faster and more convenient.

e-Claims allows customers to submit their claims electronically and to uploading supporting documents via their mobile phone, anytime and anywhere.

It only takes two minutes to file a claim.

Reimbursed expenses:

  • Diagnostic Tests €250 per receipt
  • Medical Visits €100 per receipt
  • Purchases of Medicines €100 per receipt
  • Physiotherapy €35 maximum amount per visit and 15 maximum amount of sessions

Log in directly to the platform by typing in the electronic address https://eclaims.metlife.com.cy  and follow these 3 simple steps:

  1. Selection > Insured member and Type of Illness
  2. Filing > Type of expenses, amount and dates of receipts
  3. Compensation > Information on the total amount and submissions for "Claim for Compensation"

e-Claims FAQs

The platform can be used anytime and from any place, as long as there is an internet connection.

The platform is accessible from all electronic devices such as computers, telephones and tablets.

NOTE: The plaform is ONLY accessible from the Google Chrome browser.

Login Steps:

1) Open the Google Chrome browser

2) Enter the email address of the platform

3) Log in by entering your personal details (Username and Password)

You can file a claim online through the e-Claims application.

Once connected, all you need to do is follow these simple steps:

  • Fill in the online claim application form
  • Submit the online claim form
  • Upload your supporting documents through the platform

It is so simple!

If you do not have access to the internet, please contact your Company's Human Resources department to submit your claim.

Eligible costs are the costs incurred by the insured - as an outpatient - without the need for hospitalization (Outpatient expenses).


Get in touch for more information.