General FAQs

MetLife is one of the largest international Life Insurance companies in the world, with a strong base in more than 50 countries and regions. Faced with so diverse countries in terms of countries, cultures and lifestyles, we have become experts in providing Life and Health insurance products to suit a wide range of needs. We cover a very wide range of people with great differentiation in terms of insurance needs and we are proud of our level of experience and our personal service.

We provide quality Life, Accident and Health insurance coverage worldwide for over 150 years. In Cyprus, MetLife started its activities in 1955.

What makes us stand out is the great experience we have gathered over the years, through the differentiation in the context of our activity around the world. Our main concern is the immediate and quality response to customer needs, global trends and market conditions. We are committed to providing the right products for everyone and to use distribution channels that serve our customers in every area where we operate.

We have developed flexible insurance programs that from the first moment were considered innovative. Also, investing in human values, MetLife has established a professional Full-time and Exclusive Insurance Consultant, who with his thorough training and his faith in the institution of Private Insurance stands next to the insured and maximizes the value of the services offered.

Applying the international know-how of the Company, MetLife has the most modern insurance programs, which are designed so that they can be adapted to the real needs of each insured, as they arise based on the Needs Analysis process applied by the Company.

MetLife efficiently covers all ages, from childcare to care for the elderly, with individual and group programs:

• Life
• Personal Accidents and Health
• Investment - Savings
• In groups

Details of what we offer can be found in the section 'Our Programs' or you can ask one of our Insurance Consultants to call you.

You have already started right - you have come to us! You will now need to think about what exactly you will want to cover in case of an unexpected situation. The next thing you need to do is gather some financial information. Will your family stay in the same house? What obligations do you have each month? Will you need coverage for tuition, transportation costs, extra help at home? However, do not forget that your situation will be unique, so to give us the best opportunity to help you, you can fill out the short contact form and one of our Insurance Consultants will call you at a time that serves you, at no cost and without obligation, to discuss your insurance needs with you. It is worth remembering that the earlier you decide to insure, the more affordable the insurance can be.

Eligibility criteria for a program may vary depending on the type of insurance you want to take out. Therefore, for a start you can visit the section "Our Programs" to see the range of products we offer and the eligibility criteria for each. Here, you will get a good idea of ​​what might be right for you and your family.

Then you can talk to one of our Insurance Consultants about a more detailed plan that will meet your specific needs. The easiest way to get in touch with an Insurance Consultant is to fill out the short contact form at the end of the "Our Programs" section and soon our representative will contact you at a time that serves you.

The answer to this question depends on your particular circumstances. Things like the number of dependents, the payments you have to make each month and of course your age make all the difference in the coverage you will need. The best way to find what suits you is to fill out the short contact form and ask one of our Insurance Consultants to call you.

Through the Needs Analysis process, he will ask you some questions that will help you identify your current needs and those that you are likely to have in the future. Every discussion is confidential and there is no obligation or charge for you. We look forward to hearing from you.

A fixed-term insurance is a Life Insurance that pays a certain amount set out in the Insurance Contract to the Beneficiaries if you, the Insured, die within a specified period of time. Since the premiums paid are used solely for your protection, there is no cash value in the fixed term insurance.

Life insurance helps you to protect all your other priorities, such as your family, your home and your income. So, life insurance is a necessity rather than a luxury. Life can be unpredictable and although it is never pleasant to think about the unpleasant things that can happen, it is better to know that there is some planning to alleviate any problems.

If you want to talk to one of our Insurance Consultants about the type of coverage you may need, you can fill out the contact form and our representative will contact you at a time that suits you. He will be happy to answer any questions you may have.

The main purpose of Life Insurance is to provide financial support for your family members in case something unexpected happens to you. The money paid by your insurance will ensure that your family will maintain their home, have enough money to live on and be able to cover expenses such as tuition and bills.

Life insurance plans can also be a form of savings, to be used for your future needs such as your children's education, your child's marriage or an extra pension, to help you maintain your standard of living. . If you want to learn more about how a Life Insurance plan can suit your specific needs, talk to one of our experienced Insurance Consultants. You can fill out the contact form and one of our representatives will call you for a confidential conversation at a time that suits you.

You can visit the "Our Programs" section to see our product range and the characteristics of the different types of insurance. When you decide which product you want, or if you need help deciding, you can then talk to one of our Professional Insurance Consultants. The easiest way to get in touch with one of our representatives is to fill out the short contact form at the end of the "Our Programs" section to contact you at a time that is more convenient for you.

Insurance for very serious illnesses is there to protect you and your loved ones in the event that you are diagnosed with one of the serious illnesses that afflict modern societies. You have at your disposal a significant amount of coverage, depending on the program you choose, so that you can immediately use the most modern and advanced medical and therapeutic means, to meet financial needs that will be created by your abrupt termination of work, to ensure better conditions in your daily life (additional nursing care, special equipment, necessary changes at home, etc.).

Diseases covered by this program include, among others, cancer and coronary heart disease, which require expensive treatments and a long recovery time. You can refer to the "Our Programs" section for more details on the covered diseases and the benefits of this insurance.

The answer to this question depends on your particular circumstances. Things like the number of dependents, the payments you have to make each month and of course your age make all the difference in the coverage you will need. You should not forget that any disability protection plan will cover only a portion of your income. For this reason, the best way to find what suits you is to fill out the short contact form and ask one of our Insurance Consultants to contact you. It will help you identify your current needs and those you may have in the future. The discussion is confidential and there is no obligation or charge for you. We look forward to hearing from you.

The first thing you need to do is check what coverage the Group Program offers. Quite often, this type of insurance provides the initial basic coverage that may not be enough for all your needs. The type and amount of coverage you need depends on your personal needs. The best way to find what suits you is to fill out the short contact form and ask one of our Insurance Consultants to contact you. It will help you identify your current needs and those you are likely to have in the future if, for example, you need to meet a partner or children. The discussion is confidential and there is no obligation or charge for you. We look forward to hearing from you.

As with most insurance companies, our insurance policies generally do not cover pre-existing conditions. However, we recommend that you contact one of our Insurance Consultants to discuss your specific case. Fill in the contact form and one of our representatives will contact you shortly at a time that suits you.

If you are wondering about the cost of an Insurance Policy, it is worth thinking about what would happen if you did not have it. Who would take care of your family if you could not work? Would the mortgage continue to be paid? Would your children's education costs be covered? There are many levels of insurance to choose from and at the same time you can always start with the ones you can afford now and increase your protection when possible. Think of it as protecting your entire income by having only a small portion of it. A discussion with one of our professional Insurance Consultants will give you a more complete picture of your needs. You can ask to be contacted at a time that will serve you, free of charge, by filling out the short contact form. We are always willing to help.

You can reduce the amount of your coverage, based on the terms and conditions of your Insurance Policy. Please contact the Insurance Consultant or the Sales Office that serves you for more information.

It is very important that the Company is informed of any change in the personal / demographic data of the insured. In case of change, please contact your Insurance Consultant or the respective MetLife Sales Office that serves you, who will ask you to fill out a simple form in order to be promoted at the Company's Head Office.
The Company, after each payment of the premium, issues and sends by mail a final receipt for the payment of premiums to the address you have stated.

Within the framework of our Corporate Strategy and in particular of our Customer-Centered Approach, we would like to inform you that we are interested in any of your complaints regarding your insurance. In particular, do not hesitate to inform us about any unsatisfactory service you have received either from executives of our Company or from your insurance consultant and / or if you are not satisfied with your insurance policy.

Because our primary goal is always to optimize the service we offer, the following grievance process will help expedite the resolution of any of your grievances.

Please submit your complaint by filling out the "Complaint Form" as this speeds up the investigation process. You can find the form on our website www.metlife.com.cy, as well as in any of our branches or our representatives. After completing it, please send it to us by e-mail, fax, postal, or deliver it to us at any of our branches or to our intermediaries.

You can also express your complaint to us in any of the following ways:

• By calling us at 22845845.

• By fax to 22845641.

• By written letter to the postal address:

MetLife Europe d.a.c.
To: Giota Charalambous
Kennedy Avenue 38,
T.Th. 21383,
1507, NICOSIA
CYPRUS

• Via electronic communication at ycharalambous@metlife.com or contact@metlife.com

Upon submission of the relevant complaint, a relevant letter will be sent to you within two working days, in which the receipt and the process of investigation of your submitted complaint will be confirmed.

In addition, we want to assure you that the executives of the company's objection management department are professionally and expertly trained in the investigation of complaints.

Within 10 working days you will receive a written letter informing you of both the results of the investigation and the actions we will take as a Company regarding the complaint you have submitted.

Although we try our best to respond to all complaints within 10 days, there are cases where this is not possible due to, for example, the complexity of the complaint. In case more than 15 working days are needed to settle your complaint, we will inform you in time in writing and explain the reasons for the delay.

In case you are not satisfied with the answer you received, please let us know the reasons for your disagreement. At the same time, however, you reserve the right to remain in your grievance and to resort to any out-of-court dispute resolution mechanisms that exist under the relevant legislation.

In closing, we would like to assure you that, both the Insurance Consultant of MetLife Europe d.a.c. (Cyprus Branch) and / or the Sales Office that serves you as well as the Customer Service Department (phone 22845637, Opening Hours: 8:00 until 15:00), are at your disposal at any time for any clarification or information.

Complaints Management Department